Our inspector's description of this service
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We visited the office on 12 October 2016 and with their permission visited three people in their own homes. We also carried out telephone interviews with people who used the service and their relatives.
This inspection was announced, and undertaken by one inspector. The provider was given 24 hours’ notice because the location provides a domiciliary care service and we needed to be sure that a senior member of staff would be available on our arrival.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We reviewed information we had received about the service such as notifications. This is information about important events which the provider is required to send us by law.
As part of the inspection we spoke with twelve people who used the service, and four people’s relatives. We spoke with the registered manager, senior coordinator and coordinator. We also spoke with and received electronic feedback from six care staff. In addition we received comments about the service provided from four community professionals.
To help us assess how people’s care needs were being met, we reviewed nine people’s care records. We also looked at records relating to the management of the service, recruitment, training, and systems for monitoring the quality of the service.